Bob - Casino has confiscated my € 12,000 winnings!
Resolved - Both the submitting complainant and Bob Casino have informed us that this issue has been resolved and the player has received their funds.
Read our Bob Casino Review.
Hi everyone, I urgently need your help. The MAG Player Support passed me on to you. I have been a VIP customer at BOB Casino for a long time and have been completely verified and have already made deposits and withdrawals. Due to a bank change, the online payment at my new bank did not work. That's why I asked my mother for permission to fund BOB Casino from her account. I then transferred money from my bank account to my mother's and when the money arrived, I deposited it at Casino BOB. There were several deposits in a period of approx. 2 weeks. The amount paid into my mother's account is € 7,680. From Monday to Tuesday of this week I then made a profit of over € 12,000. When I requested a withdrawal to my mother's account, the problems started. (Deposit and withdrawal was requested to the same account). I then had to send the deposit slip from my mother's account, after which I was informed that it was against the terms and conditions to make deposits from another account. I didn't know that and I apologized to Casino BOB. But it was my birth mother with her consent and not a stranger. Now I know that and will not do this anymore.
The casino then blocked my account and confiscated my winnings. The manager wrote to me that the casino does not pay out my winnings and they do not want to reimburse the amounts deposited from my mother's account, even though the winnings are far greater than the deposits.
If the casino does not accept these deposits then they should have sent the deposits back to the sender, or at least now. The casino accepted every deposit and added it to my account. Also, I don't understand if the casino doesn't accept third party deposits, do they accept losses but not winnings? A little questionable.
I've always enjoyed playing at BOB and everything has been fine so far, but the casino didn't even ask me for confirmation from my mother for consent, just blocked my account and told me that the manager's decision would be final.
Of course it annoys me that my winnings are not paid out !! ??
Now I would like to have at least the paid-in amounts of € 7,680 back on my mother's account, as this is not accepted by BOB. The profit on my account is much higher than the amount deposited. The terms and conditions of BOB also state that the money will be refunded, that's how I understood it. But I sent several emails asking for it, it came out that nothing will be refunded.
I ask for your help so that I can get my honest money back.
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