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Bob Casino - Not closing my account

Ruling

Found for the Casino - While the player did request that Bob Casino close their account, they do not appear to have made clear to the operator that they were experiencing a gambling problem. As such this would not count as a self-exclusion.

Player's Complaint

Casino name: Bobscasino (https://www.bobscasino.com). Not available in dropdown menu.

I have asked twice if they could close my account. Once through their contact form, once in live chat. They refuse to close my account. Deposit limit not available in account menu. I have told them I lost too much and do not wish to play.

In the time i have asked them to close it, i have lost again. I cant seem to stop playing (yes, i am working on that issue).

I have screenshots of the conversations.

I want a refund of the deposits made since i have asked to close my account and i want them to close it

.

5 Responses

User icon
ThePOGG
May 3, 2018

Hi Eddvanb - welcome to ThePOGG.com!

Please send the screenshots through to [email protected]

Thanks,

ThePOGG

User icon
ThePOGG
May 3, 2018

Hi Eddvanb,

The screen shot you sent through only shows you asking for your account to be closed. This does not indicate to the operator that gambling addiction is the reason.

I need to see a screen shot where you clearly tell the operator you have a gambling problem.

Thanks,

ThePOGG

User icon
ThePOGG
May 10, 2018

Hi Eddvanb,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
May 14, 2018

Hi Eddvanb,

I'm following-up about the above again?

Thanks,

ThePOGG

User icon
ThePOGG
May 21, 2018

Hi Eddvanb,

If we haven't heard from you by Friday the 1st of June I'll assume you no longer want our help with this issue and close this complaint.

Thanks,

ThePOGG

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Agreement

Eddvanb consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

May 3, 2018

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