Bob Casino - seized deposit

Hi jaunpienacejs1337 - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Before we can do anything to help you, you need to provide your full name.

Specificially why have the operator refused to give you the bonus? Why have they refused to refund your deposit? Have you self-excluded?

Thanks,

ThePOGG

Hi jaunpienacejs1337,

I'm following-up on the above?

Thanks,

ThePOGG

Hi jaunpienacejs1337,

If we haven't heard from you by Friday the 19th of February I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

hello i could not answer before. i did send u proofs that the boo casino say they will not pay me.back momey.. and they say i can cpmtact you for that. i want my money back

Hi jaunpienacejs1337,

By issuing a chargeback, before having spoken to the operator regarding any issues you may have experienced, you have placed the operator in a situation where they cannot refund your funds without risking being double charged if the chargeback goes through.

You are going to need to provide proof from your bank that they have rejected the chargeback before we can do anything to assist you.

Thanks,

ThePOGG

Hi jaunpienacejs1337,

Have you provided proof that your chargeback was cancelled?

Thanks,

ThePOGG

hello. i cant upload sceeen here.

so there is link from screenshots.

[EDIT]

Hi jaunpienacejs1337,

The screenshots you sent do not confirm that the chargeback has been cancelled. You need to contact your bank and have them issue you with confirmation that the chargeback has been cancelled.

Thanks,

ThePOGG

i dont have any other charback cancelled because i cant do anywhere charback only due the revolut chat. i wait more than 3 months for this money this is joke....

Hi jaunpienacejs1337,

The reality here is that this situation is of your own creation. Issuing a chargeback has consequences.

You need to contact your bank and have them issue proof that the chargeback in question has been canceled. Until you do this there is nothing further we can do to assist you.

Thanks,

ThePOGG

[EDIT]

this is from them email and what i talk with them today

Hi jaunpienacejs1337,

Please forward those screenshots to the operator and let us know when you have done so.

Thanks,

ThePOGG

Hi jaunpienacejs1337,

Have you forwarded on the documentation as requested?

Thanks,

ThePOGG

Hi jaunpienacejs1337,

If we haven't heard from you by Friday the 14th of May I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG