Bob - casino throws money

Ruling

Resolved - Bob Casino inform us this issue has been resolved. The complainant is non-responsive so we assume that they are happy with the outcome.

Read our Bob Casino Review.

Player's Complaint

05/24/19g replenished the account in the amount of 3,900. Started playing. He played for about an hour and decided to put on a kiwi at the withdrawal of 4,000 rubles. After an hour, the withdrawal arrived and when I tried to log into my account I wrote that the account was disabled. Having asked in the chat what the problem was, they answered that several accounts were banned from one ip. But !!!! Yes, there was a second account a year or a half or a year ago, when your representative Bob streamed on YouTube and I won the deposit and played it. I then put 8000r on a conclusion and then noticed that I had two accounts. As a result, these 8000r brought out that account was blocked and allowed to play on the main (which is now blocked). But on condition that I can’t receive bonuses from the stream. As a result, I haven’t deposited in your casino for a long time and after a while, today I decided to deposit, because problems with withdrawal I did not see. The result is first writing support, play, output, etc., and now it's a stupid block, for a second account that has been in the block for more than a year. And you were aware and allowed me to play. I demand to return the deposit, because the new grounded ban ...I forgot about the second account in that year or created it forgetting about the main one, but they brought out the heads and they didn’t block both of them .. they left one stupidly without bonuses, I threw 500r but I lost a couple of months ... Let me my 3900r will return [EDIT], but first they are allowed to play, then stupidly blob what nonsense

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7 Responses

ThePOGG

May 27, 2019

Hi iiiaman - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

IIIaman

May 27, 2019

I need my deposit, this casino has allowed me to play and has not blocked my account, let them return my money that I deposited, skip photos of the correspondence

ThePOGG

May 28, 2019

Hi Illaman,

Before we can go any further you need to provide your full name.

Thanks,

ThePOGG

IIIaman

May 28, 2019

[EDIT]

ThePOGG

June 3, 2019

Hi Illaman,

I've spoken to the operator and my understanding is that they've reviewed your case and reversed their decision. Your funds should be available in your account. Could you please check and confirm?

Thanks,

ThePOGG

ThePOGG

June 11, 2019

Hi Illaman,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG

June 19, 2019

Hi Illaman,

If we haven't heard from you by Friday the 28th of June I'll assume you've received your funds and close this complaint.

Thanks,

ThePOGG