Bob - Do not withdraw money
Ruling
Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.
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Player's Complaint
Hello, to withdraw money at Bob casino, the support service writes to me in the mail- (Please upload a screenshot of your Qiwi wallet from which you made a deposit, One screenshot should show the account number and the name, surname of the owner) in the Qiwi wallet there is only the account number, and the name in Qiwi is hidden and cannot be seen, please help (thanks)
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Hi lesha12 - welcome to ThePOGG.com!
As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.
You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/
To summarise.
– Use of this service does not preclude your seeking redress through court proceedings .
– This service is free to use for both the complainant and operator.
– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).
– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.
If you have any questions about the above, let me know.
I will contact the operator and see what we can find out for you.
Thanks,
ThePOGG