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Bob - Do not withdraw money


Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Bob Casino Review.

Player's Complaint

Hello, to withdraw money at Bob casino, the support service writes to me in the mail- (Please upload a screenshot of your Qiwi wallet from which you made a deposit, One screenshot should show the account number and the name, surname of the owner) in the Qiwi wallet there is only the account number, and the name in Qiwi is hidden and cannot be seen, please help (thanks)

Read the casino review

4 Responses

User icon
December 13, 2020

Hi lesha12 - welcome to!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – and the terms of use for our complaint service here -

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I will contact the operator and see what we can find out for you.



User icon
January 3, 2021

Hi lesha12,

Can you please use a desktop device to access your Qiwi account, take a screenshot and send that through to Bob Casino.



User icon
January 10, 2021

Hi lesha12,

I'm following-up on the above?



User icon
January 17, 2021

Hi lesha12,

If we haven't heard from you by Friday the 29th of January I'll assume you no longer need our assistance and close this complaint.



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Lesha12 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Bob
  • Curacao eGaming
  • Direx N.V.

December 12, 2020

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