Bob – No taking responsibility for self exclusion
Ruling
Found for the Casino - This player has changed their registration details and as such their self-exclusion would not carry over.
Read our Bob Casino Review.
Player's Complaint
Hi.
I have the Same problem with bobcasino as I had with slotfowolf and live.casino.
I have been able to play here without any problems, but i should have been blocked from playing here from the start.
I have a permanent Self Exclusion on all the casinos of there Brand- SoftSwiss. It was set on 2019-06-20 10:47:08 CET. For gamling problems. All The same information have been used so they have faild with taking responsiblity gamling seriously.
I demand all my deposit back. A total of 400euro
I have registered on bob 2019-06-28 and made made a total deposit of 400euro on 2019-06-28 without problem.
I have contacted alot of N1 casino regarding my gamling problem. Also softswiss, got this blocked "Exclusion on all the casinos of there Brand- SoftSwiss. It was set on 2019-06-20 10:47:08 CET."
name, date of birth and address in the system should be blocked. But not at live.casino, Bob casino and slotwolf. Have been able to play there and lose thoudands. All The correct personal information
When i talk to bobcasino about this they just say that they have nothing to do with other brands... Thats incorrect. The info i have recived is that i should be blocked on all N1 casino after this date.
Best regards [EDIT]
Read
the casino review
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Hi demohallen - welcome to ThePOGG.com!
As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.
You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/
To summarise.
– Use of this service does not preclude your seeking redress through court proceedings .
– This service is free to use for both the complainant and operator.
– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).
– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.
If you have any questions about the above, let me know.
I'll contact the operator and see what we can find out.
Thanks,
ThePOGG