Bob – No taking responsibility for self exclusion

Hi demohallen - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out.

Thanks,

ThePOGG

Hi, any news?

Hi Demohallen,

As with your claims against N1 and Spinia under MGA regulations a self-exclusion would only extend to accounts registered after the exclusion point if the registration details match those of the excluded account. The regulator have a zero tolerance policy to players altering their registration details to bypass automated detection processes.

Reviewing your collective complaints, of 5 complaints you have submitted you have registered 4 different email addresses to set-up these accounts. That being the case, sadly you would not be entitled to a refund in this instance.

Sorry we could not be of more help!

ThePOGG

Hi, thanks for the answer. The registartion of bob casino was done after my globalself exclusion. All The correct information have been used. Same name, address, birth, Phone etc. And thats The personal information that should be blocked. Not the email.

Please fix this.

I have registered on bob 2019-06-28 and The self exclusion that should cover my name, birth, address etc in a combination should be blocked.

The block was set on 2019-06-20.

They have not acted correcty here

Hi Demohallen,

Email addresses are used to as a marker specifically because they are unique. Your name, address and DoB are not.

Had you used the same email address your registration should have been automatically detected and prevented.

The MGA position on this is clear - if different registration details are used that bypass automated detection systems the operator are not viewed to be at fault for this.

I'm sorry there is nothing further that we can do to help you in this instance.

ThePOGG