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Bob - Payout delayed due to unreasonable verification requests

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Bob Casino Review.

Player's Complaint

I have tried to cash out first $500 at bob cssino and they have kicked it back out multiple times the last 2 days. I did spend some as they keep kicking back to my casino acct. I have tried to cash out $300 and she result. They tell me my bank summary and other documentation isnt good enough. They want a screenshot of the$60 deposit , which was the last deposit before cash out. I will add 2 or 3 screen shots so you understand. I have told them I am not familiar with the document they want and don't know how to get one. I have provided all documents that there first emsil asked for. I don't know what else to do

Read the casino review

3 Responses

User icon
ThePOGG
February 12, 2021

Hi puddin19999 - welcome to back!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

What payment method did you deposit from?

Thanks,

ThePOGG

User icon
ThePOGG
February 21, 2021

Hi puddin1999,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
February 28, 2021

Hi puddin1999,

If we haven't heard from you by Friday the 12th of March I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

puddin1999 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Bob
  • Curacao eGaming
  • Direx N.V.

February 12, 2021

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