Bob - Self-exclusion
Ruling
Found for the Casino - Under the MGA license a self-exclusion would only carry over to other properties on the license if the player specifically requests this happen.
Read our Bob Casino Review.
Player's Complaint
Hi!
I've played at Bobcasino despite that i have blocked myself on all other casinos that N1 owns.
They let me play even if i block myself and have told them i have gambling issues.
Now i lost more money again at BobCasinon.
I want to be suspended from theyre entire network and get my money back. It's the same owners at all the sites i played with
Slowtolf, Avalon78, BobCasino, Maneki, N1 Casino, CrazyFox, BetAmo, Betchan.
I've deposit to all this pages, even if i was blocked since i have gamling issues.
I want my money back. It should not be ok to let me deposit more at the same cooperation when i blocked myself before.
Its not just Bob casino, but all casinon in the N1 network that let me play.
Read
the casino review
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Hi eemino - welcome to ThePOGG.com!
As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.
You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/
To summarise.
– Use of this service does not preclude your seeking redress through court proceedings .
– This service is free to use for both the complainant and operator.
– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).
– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.
If you have any questions about the above, let me know.
Do you have any record of the communications where you requested your self-exclusion at other N1 properties? Did you ask that your self-exclusion be applied across all properties on the license?
You may find our free Responsible Gambling app BetBlocker useful. It allows users to restrict their internet capable devices from accessing over 12k gambling operator websites for between 24 hours and 5 years.
Thanks,
ThePOGG