Bob - Winnings Removed because of Duplicate Accounts
Ruling
Found for the Casino - The submitting complainant has set-up more than one account in violation of casino terms and conditions. As such there is nothing we can do to help them.
Read our Bob Casino Review.
Player's Complaint
I played on Bobcasino slots, which eventually brought me to 1550 euros. Because I had previously withdrawn on the same account, I thought I could also withdraw this amount. When I was asked for documents, I sent everything and later I was told that I had duplicate accounts, so I could not withdraw. That account comes from early 2019 and was inactive, not verified and I didn't even know the password when I registered my new account.
What can I do to get my winnings.
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Hi itsmediego - welcome back!
As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.
You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/
To summarise.
– Use of this service does not preclude your seeking redress through court proceedings .
– This service is free to use for both the complainant and operator.
– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).
– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.
If you have any questions about the above, let me know.
I'll contact the operator and see what we can find out.
Thanks,
ThePOGG