Bob - Winnings Removed because of Duplicate Accounts

Hi itsmediego - welcome back!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out.

Thanks,

ThePOGG

Thank you for taking care of my case.

Hi ItsMeDiego,

I've spoken to Bob Casino regarding this issue and unfortunately there is nothing we can do to help you.

You set-up an account, deposited to it multiple times and claimed bonuses.

You then set-up a second account. Due to an error made by you when registering your details there was a mis-match in the account information that stopped your account being detected automatically as duplicate. You were allowed to withdraw a small amount from this account, but this was beneath the thresholds that required account verification. When you tried to withdraw the larger amount verification of your account was conducted, the data input error was detected and corrected and once corrects the original account was flagged up as a match.

Where you have set-up more than one account, any accounts after the first are considered void. So all that the operator would be required to do in this instance is ensure that any funds that were deposited to your account were returned in total.

All we can suggest is that you ensure you do not open more than one account in future.

Sorry we cannot be of more help.

ThePOGG