Resolved - The submitting complainant has informed us that they've managed to resolve their verification issue and have now been paid in full.
Read our Bob Casino Review.
On the 22nd of March 2020 i made a deposit into my bobcasino account using my 2nd bank account which i mainly use for savings.
To keep my story short: Because i deposited with different bankaccount than normal, i need to provide documents as proof that i am indeed the owner and nobody else.
I have requested withdrawal multiple times and they keep denying it, although all the documents that i have are provided already. Now they keep sending me mails that my withdrawal was cancelled with 2 reason: other, all documents are not provided.
Now i got a mail from one of the employee asking me how my funds exceed my source of income and i did explain it all while providing the documents.
I can't do much. All i want now is that they give me my funds and close my account. I never encountered such bad customerservice to be fair.
Nobody deserves to be treated that way. I have contact customer support more than 20x but i keep getting the standard answers that don't help me. It feels like they are not taking my case seriously.
Bobcasino kindly give me my funds and close my account!
You must be logged in to post a comment.
Mr.Stoned00 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
March 24, 2020