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Bob - wont Pay me my money!

Ruling

Resolved - Bob Casino have informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.

Read our Bob Casino Review.

Player's Complaint

Hi!

My name is [EDIT] and about a month and a half ago i won 140 Euros at BobCasino.com.

After i had requested withdrawal i self-excluded my self from playing. And thought that because i already clicked withdraw BEFORE i made the self-exclusion i would get my money.

But i didnt, ive talked to them in the chat and by email and they refuse to help me. I dont think this is fair at all.

I would be glad if you could help me out. Im not looking to re-open my account, just get my 140 euros withdrawal accepted.

Best regards

Read the casino review

4 Responses

User icon
ThePOGG
March 31, 2020

Hi jc3893 - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
ThePOGG
April 3, 2020

Hi jc3893,

Our understanding is that your withdrawal has now been processed. We would appreciate it if you could confirm when you receive your funds.

Thanks,

ThePOGG

User icon
ThePOGG
April 10, 2020

Hi jc3893,

Have you received your payment?

Thanks,

ThePOGG

User icon
ThePOGG
April 17, 2020

Hi jc3893,

If we haven't heard from you by Friday the 24th of April I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

JC3893 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Bob
  • Curacao eGaming
  • Direx N.V.

March 31, 2020

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