Resolved - Both the submitting complainant and Hopa Casino have confirmed that this issue has been resolved and the player has been paid.
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I was offered in an email 20 dollars in bonus funds without precondition. When I went to the website it was sitting in the rewards section waiting for me to redeem. This has been offered to me in the exactly the same way before by Bodog without any problem but this time when I pressed redeem it told me I had not enough points or something When I complained in a chat they changed the qualifications again by telling me I had to play with real money first. They would not tell me how much I feel deceived by the email a dollar announcement it was pretty clear that I had a 20$ bonus waiting for me as they had done it this way before without preconditions Thank you
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honkytonky2020 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
November 21, 2019