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Bonza Spins - payout issues

Ruling

Found for the Player - Despite our repeated efforts to contact Bonza Spins to discuss this issue we have received no response whatsoever from the operator.

Read our Bonza Spin Casino Review.

Player's Complaint

They keep putting the money back into my casino account and asking for more and more verifications I have had to get my documents NOTORISED now I have had payout from this casino before and never had to go thru all this they take days to get back to each email just to ask for some other bit of information that I have already provided them I have complyed with everything they have asked but I'm still waiting could you please help me I no what they are doing they hope that I'll play it back thru

Read the casino review

4 Responses

User icon
ThePOGG
February 12, 2021

Hi pokieplayer - welcome to ThePOGG.com!

What are the operator currently waiting on you providing?

Thanks,

ThePOGG

User icon
POKIEPLAYER
February 17, 2021

NOW THEY ARE SAYING MY ACCOUNT HAS BEEN AUDITED AND THAT CAN TAKE UP TO 7 DAYS TODAY IS THE 7 DAY STILL NO EMAILS OR MONEY CAN YOU HELP ME PLEASE

User icon
POKIEPLAYER
February 17, 2021

THEY HAVE ALL THE DOCUMENTS THEY HAVE ASKED FOR PLUS MORE HAVE SENT PICTURES OF ME HOLDING ALL MY DOCUMENTS NOW HAD THEM NOTORISED DONT NO WHAT THE HOLD UP IS CAN YOU ASSIST ME PLEASE

User icon
ThePOGG
March 28, 2021

Hi POKIEPLAYER,

Unfortunately after repeated efforts to contact the operator to discuss this issue we have received no response what-so-ever. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.

ThePOGG

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Agreement

POKIEPLAYER consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Bonza Spins

February 12, 2021

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