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Bonza Spins - Withdrawal processing/payment delay

Ruling

Found for the Player - Despite our repeated efforts to contract Bonza Spins to discuss this issue we have received no response whatsoever from the operator.

Read our Bonza Spin Casino Review.

Player's Complaint

Put through a withdrawal 1/12/19 for $2003 without claiming a deposit bonus and that was still “processing” on the 4/12/19. I then deposited again (without a deposit bonus) and won another $1000 so cancelled my withdrawal and then put it through again for $3003 (4/12/19). Now it’s nearly the 11/12/19 and it’s still processing and live chat have been useless. I have made multiple withdrawals before without a issue and have had my account verified from sign up with all relevant documents approved and multiple withdrawals made over time.

It’s not very “responsible service of gambling” if I can still cancel my withdrawal and spin it all back after so many days.

Read the casino review

3 Responses

User icon
ThePOGG
December 10, 2019

Hi makeitrainn - welcome to ThePOGG.com!

Before we go any further I need you to provide your full name.

If you are feeling that you may lose control and play back your winnings you should ask the casino for a self-exclusion.

Thanks,

ThePOGG

User icon
makeitrainnn
December 10, 2019

Hi, My name is [EDIT]. Thank you for that advice, I didn’t realise that I could do that. So that’s good to know.

User icon
ThePOGG
January 10, 2020

Hi makeitrainnn,

Unfortunately after repeated efforts to contact the operator to discuss this issue we have received no response what-so-ever. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.

ThePOGG

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Agreement

makeitrainnn consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Bonza Spins

December 10, 2019

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