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Boo casino - max bet breach

Ruling

Resolved - Both the submitting complainant and Boo Casino have informed us that this issue has been resolved and the player has received their funds.

Read our Boo Casino Review.

Player's Complaint

 

Hi,

I recently deposited into my account and received a bonus of €21.

I won €1300 and withdrew I then received and email saying my withdrawal was rejected and my winnings where voided because I placed bets over €4 (€5) and this was on there terms and conditions.

I only raised the bet to €5 after the wagering requirements where met.

I would really appreciate it if you would help me.

Kind regards

 

Read the casino review

4 Responses

User icon
ThePOGG
April 1, 2021

Hi lelb - welcome to ThePOGG.com!

Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

User icon
ThePOGG
April 11, 2021

Hi lelb,

The operator informs us this issue has been resolved. Can you confirm?

Thanks,

ThePOGG

User icon
ThePOGG
April 18, 2021

Hi lelb,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
April 25, 2021

Hi lelb,

If we haven't heard from you by Friday the 7th of May I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

lelb consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Boo Casino
  • Malta Gaming Authority
  • Green Feather Online Limited

April 1, 2021

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