Boo Casino - Withdrawal denied

Hi valar-morghulis - welcome back!

Firstly - are you saying that you have violated the bonus term prohibiting switching between games of different weightings?

Thanks,

ThePOGG

Hi,

Well they first said i have betted more than 2 euro per spin. Well, i bought a bonus on a slot for 25 euro and 30 euro, but the bet size of that bonus is 25ct per spin so that can not violate their t&c. Then another live support member thought i might switched between different slot wagering contributions? Well i thought i only played the 100% contribution slots like usual. If above is their ground to deny my withdrawal their t&c is very misleading and questionable, not even talking about user friendly. Could you please contact them? I mean i have NEVER ever thought of violating any terms as i am very careful after last incident. I would appreciate it very much again.

Thanks in advance,

Keep up the good work,

Valar

Hi valar-morghulis,

Buying a bonus feature is placing a single bet - you are choosing to wager €25/30 on a single click of the bet button. Even where these are free spins, your bet is not divided over the free spins, you cannot choose to take only one free spin for a lesser price. I'm afraid this would be a violation a breach of the max bet rule.

ThePOGG

Hi,

Well, then bonus buy should be either disabled when having bonus money (which is usual at most websites) or clearly stated in the t&c. Which is both not.

Besides, i am quite sure i have bought a bonus after the wagering. So, there is a chance here. Please help.

Thanks

Valar

Hi Valar morghulis,

In game features are not something that most operators can adjust - only the software providers have this facility.

I'm sorry but if you've place bets larger than the $2 limit there is nothing we can do to help you.

ThePOGG

Hello,

Did you contact them? Because I am pretty sure i have buyed these bonuses AFTER the wagering was done. Also note: I used the ZERO WAGER spins after i had wagered the required amount. Then after the ZERO WAGER spins i had to wager again.. (?) Maybe therefore they think i have placed higher bets in my wagering.

Valar

Any news yet? :)

Hey,

Just curious if youre still busy with my case? Any progress?

Valar

Hello?

Hello,

I dont want to sound rude or inpatience, ans i really appreciate the work you do. But i would like to receive an update about the progress that has been made, since it has been a long time that i received a reply here.

Keep up the good work :)

Valar

Hi Valar morghulis,

I've spoken to Boo Casino regarding this issue. You have violated bonus terms and conditions in this instance by switching between games in different weighting categories. Tahiti Gold is weighted at 10% while the other games you played were all weighted at 100%. There is a clear term prohibiting switching between weighting categories.

However, Boo Casino have decided in this instance to overlook the violation as they do not believe your actions to be abusive in intent, but rather accidental. Can you please check your account and confirm when your funds have been restored?

Thanks,

ThePOGG

Hi Valar morghulis,

Have you received your funds?

Thanks,

ThePOGG

Hi Valar morghulis,

If we haven't heard from you by Friday the 18th of October I'll assume you've received your funds and close this complaint.

Thanks,

ThePOGG