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Boo Casino - Withdrawal time


Resolved - Boo Casino have informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.

Read our Boo Casino Review.

Player's Complaint

Dear Sir/Madam,

On May 13th, 2021, I was lucky to have won a significant amount, namely EUR €857.000 of winnings in the online casino "BooCasino", registered with the MGA under the following:

"Boo Casino is owned and operated by Green Feather Online Limited, a company registered under the laws of Malta with Company Number C80735, with its registered address at NO. 40, TRIQ L-UQIJA, SWIEQI, Malta and licensed to provide gaming services under License No. MGA/B2C/445/2017, issued on 16 January 2019, by the Malta Gaming Authority."

The maximum amount to be paid out each month by BooCasino is EUR 5,000. This is conform their general terms and conditions.

However, due to this restriction it will take 13 years to 14 years for the complete amount to be paid out.

This concern I have discussed with the support desk, who communicated that the issue has been discussed with their management, of the casino and I even suggested to settle the complete amount faster by settling with the casino for a smaller amount.

Referring to Article 30 (1) (a) of the Player Protection Directive 2018 the following is applicable to a imposed withdrawal restriction:

"Provided that, for the purpose of determining whether a withdrawal restriction is unreasonable, the Authority shall consider the amount stipulated within the withdrawal request, in relation to the time which will be taken in order for the player to successfully withdraw all the funds he delineated in the request, and to the monetary withdrawal limit imposed on the player."

In my opinion the withdrawal restriction imposed by BooCasino is unreasonable and the amount to be paid out in relation to the time which will be taken to successfully withdraw all the funds is unreasonably long.

Considering the above, I would like to request you to look at this dispute between me and the casino and determine who of the parties is right and what would be a reasonable amount to be paid out each month by BooCasino, or tell me what the options are for me…

Thanks in advance.

Kind regards,

Read the casino review

5 Responses

User icon
February 10, 2022

Hi Rikajax - welcome to!

Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

I'll contact the operator and see what we can find out for you.



User icon
February 16, 2022

Good evening,

Is there any new on my case?

Hope to hear from you, thanks in advance.

Kind regards,


User icon
March 10, 2022


I want to take back this claim and want to tell you that is solved.

Please delete it.

Kind regards,


User icon
March 11, 2022

Hi Rikajax,

Thanks for letting us know.

Firstly, while we can close this complaint, all complaints receive a published complaint report. We will redact any personal information but the report will still be kept on file.

Secondly, we have been discussing this matter with both the operator and the regulator. I assume that the operator has offered to increase the payout limits. It would assist us to understand the general nature of the agreement you have come to with the operator?



User icon
March 19, 2022

Hi Rikajax,

I'm following-up on the above?



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Rikajax consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Boo Casino
  • Malta Gaming Authority
  • Green Feather Online Limited

February 9, 2022

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