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Bootlegger - don´t pay wins

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Bootlegger Casino Review.

Player's Complaint

I accidentally played the first five spins with 6,25e bet (max bet was 5e with welcome bonus) and I won about 12e with those spins. After that I asked chat what can I could do and they asked me to send an email to [email protected] if I win something. I won 2289e and sent email to them and I suggested that I can wager the 5 x 6,25e portion again or/and they can terminate the winnings I got with the 6,25e bet.

Instead of removing the winnings and wagering of ~30 euros I accidentally spun, they removed all the winnings I got using the 5 euro bet afterwards. On top of this, I addressed the matter immediately on their chat, prior playing any more than I had.

I think it is wrong that the customer service representative did not say directly that no profits will be paid. if I had lost I would have lost the money I deposited and now that I happened to win they don’t have to pay anything.

Also I didn´t intentionally play with higher bet, otherwise I wouldn´t be contacting them.

At least they returned my deposit to my game account.

Read the casino review

3 Responses

User icon
ThePOGG
August 27, 2020

Hi manbui - welcome to ThePOGG.com!

Do you have a copy of the communication you had with the operator before you won?

Thanks,

ThePOGG

User icon
ThePOGG
September 3, 2020

Hi manbui,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
September 10, 2020

Hi manbui,

If we haven't heard from you by Friday the 18th of September I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

manbui consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • 007 Slots
  • Curacao eGaming

August 27, 2020

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