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Bovada – Can you please try to help me

Ruling

Resolved - Bovada have corrected a game payout error and the player has been paid the full potential win for the round that malfunctioned.

Read our Bovada Casino Review.

Player's Complaint

Nov 1, 2017

Bovada Customer Service

Hi [EDIT], We're unable to determine the exact amount of winning you should've won for your stuck hand. As such, we've escalated it to our Support Team so we can credit your account accordingly. You'll receive an update in approximately 24-48 hours via your account messages and/or email address on file. Our Customer Service Team is available at 24/7 to help if you need anything else. Thanks, Bovada Customer Service 1-888-263-0000 service[@]bovada.lv. They never sent me a update like the letter said. I’ve contacted support numerous times and they know this is escalating. I was play double double poker at $2 bets. I hit queens and sixes and there system locks up. Now 18 was lit up for a $2 bet do not sure if it’s 18 I’m owed or $36. This was my first time ever depositing and they have a pretty good name to them and this is really upsetting me. Can you please try to help me get this process sped up?

Read the casino review

5 Responses

ThePOGG
Nov 22, 2017

Hi DiamondDoug79 - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

DiamondDoug79
Nov 22, 2017

Thank you.

DiamondDoug79
Nov 28, 2017

Checking to see if there’s any update for this. Thanks

DiamondDoug79
Dec 04, 2017

Just wanted to let you know. Bovada credited my account with the max amount I could’ve won plus gave me bonus money on top with a severe apology letter. So case resolved.

ThePOGG
Dec 04, 2017

Hi DiamondDoug79,

I'm really glad to hear that and thanks for letting us know. It is appreciated.

ThePOGG

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The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

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