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Bovada - Locked Account and Seized Funds

Ruling

Found for the Casino - This player has set up multiple accounts at their address to bypass betting limits. This is clearly prohibited by terms and conditions.

Read our Bovada Casino Review.

Player's Complaint

I created an account with Bovada last year to wager on sports. My account number is [EDIT]. The email address linked to the account is [EDIT]. I made wagers for several months and was successful over that period of time. In January of this year, Bovada contacted me to request credit card verification documentation. They had locked my account at this point. I provided all of the relevant documentation that they asked for and requested to withdrawal funds from my account. I was told that my account was under review. They would not process my withdrawal. I followed up with an inquiry on the status of my withdrawal over the next few weeks and was told that my current account balance was lower than my requested withdrawal amount. Following their email response, I requested that they send me a detailed statement for my account with all of the transactions, which they did. On the statement, there was a line item dated January 22, 2016, debiting my account in the amount of $7265.96, which appears to be the seizure of the remaining balance in my account. They labelled the line item "Financial/Performance Adjustment." Any assistance you can provide in recovering the funds that were seized would be appreciated.

Read the casino review

4 Responses

User icon
ThePOGG
May 17, 2016

Hi explorer23 - welcome to ThePOGG.com!

I'll contact Bovada and see what I can find out for you.

Thanks,

ThePOGG

User icon
ThePOGG
June 7, 2016

Hi explorer23,

I've discussed this issue at length with Bovada now. They've stated that your account has been identified as involved in multi-accounting (i.e. syndicate play or the operation of multiple accounts by a single player). They have discussed the evidence they have gathered to support this claim but have not provided it to us for our review.

As they currently feel they cannot share the requested evidence due to licensing restrictions they've asked us to direct you to submit your complaint to their regulator the Kahnawake Gaming Commission. We've worked with the KGC on several occasions with positive results and I would be confident that if your complaint is legitimate we will be able to assist in the recovery of your funds via this body.

As such I would ask you to forward your complaint to [email protected] and CC in [email protected] when you do and we'll talk to the KGC and see what we can find out.

Thanks,

ThePOGG

User icon
ThePOGG
June 13, 2016

Hi explorer23,

Have you submitted your complaint to the KGC?

Thanks,

ThePOGG

User icon
ThePOGG
June 17, 2016

Hi explorer23,

I've reviewed the case file provided by Bovada to the KGC regarding this issue.

There are 2 accounts set up under different first names from your address, both betting on exactly the same events. My initial assumption would have been that 2 direct family members haven't realised that they cannot have an account each - that's clearly prohibited by terms and conditions at all online casinos - but the similarity of bet choice strongly indicates that this was a concerted effort to place more than the allowed betting limits on a single event.

All the deposits made to your account have already been refunded and I believe you've already received 2 significant withdrawals beyond the deposited amounts. Due to the breach in terms all profit from your account has been voided.

I'm sorry but there's nothing further we can do to help you in this issue.

ThePOGG

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explorer23 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

May 17, 2016

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