Bovada - Locked Account and Seized Funds
Ruling
Found for the Casino - This player has set up multiple accounts at their address to bypass betting limits. This is clearly prohibited by terms and conditions.
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Player's Complaint
I created an account with Bovada last year to wager on sports. My account number is [EDIT]. The email address linked to the account is [EDIT]. I made wagers for several months and was successful over that period of time. In January of this year, Bovada contacted me to request credit card verification documentation. They had locked my account at this point. I provided all of the relevant documentation that they asked for and requested to withdrawal funds from my account. I was told that my account was under review. They would not process my withdrawal. I followed up with an inquiry on the status of my withdrawal over the next few weeks and was told that my current account balance was lower than my requested withdrawal amount. Following their email response, I requested that they send me a detailed statement for my account with all of the transactions, which they did. On the statement, there was a line item dated January 22, 2016, debiting my account in the amount of $7265.96, which appears to be the seizure of the remaining balance in my account. They labelled the line item "Financial/Performance Adjustment." Any assistance you can provide in recovering the funds that were seized would be appreciated.
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Hi explorer23 - welcome to ThePOGG.com!
I'll contact Bovada and see what I can find out for you.
Thanks,
ThePOGG