unclaimed offers
Turn geolocation on
Locale settings

Currently viewing:

English in United Kingdom

ThePOGG.com – your source for reliable information about online gambling.


  • Over 2k complaints managed and $2 million returned to players.
  • The largest collection of detailed casino reviews available online.
  • Bonus value reports to tell you how bonuses really compare.
  • Detailed game guides to help you learn to play.

I certify that I am over 18 years of age and I have read and agreed to the:

Privacy Policy
We respect your privacy and won't share your email address.
[X] Close this form and return to site

Bovada – Played 8 lines, hit for $125 on line 8, not paid

Ruling

Resolved - A technical error has been corrected by Bovada casino and this player's balance has been corrected and they have received a bonus as compensation.

Read our Bovada Casino Review.

Player's Complaint

On or around July 13th, I let casino support know what happened. I sent screenshots proving it, provided the spin number, etc. Ref: [EDIT]

What happened was, I was spinning all 9 lines on Shopping Spree with bonus funds ($11.25 per spin). Finally, I only had $10 left so I did 8 lines. I got 5 bouquets of flowers on what shows as line 8. That should pay $125. I provided screenshots and have followed up with them multiple times. Their response is always the same... something along the lines of, they're working on it, etc... Their last response was: "We don't have any updates yet regarding this issue. Rest assured that we've already sent a follow up. Once there’s an update, it’ll be sent to your email address or account messages." After nearly 2 months? It's absurd.

I believe that the game is incorrectly showing line 8 as line 9 and vice versa so, when calculated, it really calculated line 9 as having the win, but that is not what is shown to users.

I was playing with bonus funds and only asked for $125 in bonus funds, however, since I was already partially through the play through amount and I don't know how far I was, it should either be non-bonus funds or bonus funds with a reasonably low play through.

Support numbers:

[EDIT]

See how much I've tried to get this issue resolved before I filed a complaint? That's 7 support tickets.

Thank you for your help.

Read the casino review

4 Responses

ThePOGG
Sep 10, 2018

Hi tjrifai - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

ThePOGG
Sep 12, 2018

Hi tjrifai,

I've spoken to Bovada regarding this issue. There was a display issue with this game resulting in you seeing a combination that the system did not register.

They wish to offer their apologies for the delays - this should have been resolved a lot sooner - have put a $125 bonus in your account alongside an extra $75 for the delays.

Can you check your account and confirm?

Thanks,

ThePOGG

tjrifai
Sep 12, 2018

Yes. This has been resolved. Thank you so much for your help! I received the $200 but, unfortunately, I blew it! Lol

ThePOGG
Sep 14, 2018

Hi tjrifai,

Thanks for letting us know and it happens to everyone!

ThePOGG

Leave a Reply

You must be logged in to post a comment.

Recommended Casinos

PLAY
Trada
10 / 10
REVIEW
PLAY
Yeti
10 / 10
REVIEW
PLAY
Yako
10 / 10
REVIEW
PLAY
All British
10 / 10
REVIEW
PLAY
CasinoCasino
9.9 / 10
REVIEW
High Roller Casinos

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.