Bovada - unfair dealings

Ruling

Found for the Casino - A single playing session is insufficient to contest game fairness and opening multiple accounts is a breach of terms and conditions.

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Player's Complaint

Last night, I tried to sign up for an account at Bovada. After cancer treatment last year I am somewhat forgetful and forgot that I had an account. I received an email from Bovada reminding me of the prior accounts. I was allowed to log in, deposit and play. $800 was lost on a blackjack game that continually cut out and messed up. I was concerned that it might have ripped me off so I called Bovada. I was informed that my account was being closed due to another existing account. Because of that account having chargebacks I don’t know anything about they won’t even address the technical issues involved in my losing 800 unfairly. I feel that their software should have prevented me from creating a second account like it did to keep me from creating a third and prevented me from making deposits at all if they were just going to shut my account down. I feel like they took advantage of me.

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