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Bovada – unfair dealings

Ruling

Found for the Casino - A single playing session is insufficient to contest game fairness and opening multiple accounts is a breach of terms and conditions.

Read our Bovada Casino Review.

Player's Complaint

Last night, I tried to sign up for an account at Bovada. After cancer treatment last year I am somewhat forgetful and forgot that I had an account. I received an email from Bovada reminding me of the prior accounts. I was allowed to log in, deposit and play. $800 was lost on a blackjack game that continually cut out and messed up. I was concerned that it might have ripped me off so I called Bovada. I was informed that my account was being closed due to another existing account. Because of that account having chargebacks I don’t know anything about they won’t even address the technical issues involved in my losing 800 unfairly. I feel that their software should have prevented me from creating a second account like it did to keep me from creating a third and prevented me from making deposits at all if they were just going to shut my account down. I feel like they took advantage of me.

Read the casino review

1 Response

ThePOGG
Oct 25, 2019

Hi hhs94scots - welcome back!

Unfortunately there's nothing we can do for you in this situation.

A single playing session is no where near a large enough sample size to establish that a blackjack game is operating unfairly. It's far more likely that this was simply bad luck.

Beyond this, if you have opened multiple accounts or actioned chargebacks at any property on this operator's network the operator are entirely within their rights to close your account.

Sorry we could not be of further help.

ThePOGG

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Agreement

hhs94scots consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Bovada
  • Kahnawake Gaming Commission

October 24, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.