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BoVegas - Delayed Payments

Ruling

Resolved - The operator informs us that this player has been paid. The player is non-responsive to our requests for an update so we assume they are happy.

Read our BoVegas Casino Review.

Player's Complaint

In short I still have not gotten my full withdrawal and it is going on a month now. I requested a $2000 withdrawal and they only sent $600 citing that they can send installments which their terms do state. However here is where the issue is ...after resubmitting they sent even less they sent only $250. Likewise in their sister casino to up I requested $725 they only sent $250. I can't help but ask (whether they sending installments or not) what kind of casino for such a small amount of money has to send in tiny installments like this? The customer service is a nightmare they often give misinformed information and avoid talking when questioned. Sending $250 a week for a $2000 withdrawal when each time it takes 7 days to approve the $250 means that I will not get my full withdrawal for almost 2 months or more. This is completely unacceptable.

Read the casino review

5 Responses

ThePOGG
January 5, 2019

Hi jwoods0302 - welcome to ThePOGG.com!

The reality here is that you are playing with an entirely unregulated operator. While we would agree with you that reducing the withdrawal limits in this manner - likely based on lack of activity - is a strong arm tactic that looks to force you to play more (and hence risk losing) to get paid faster, the chances that we will be able to get this operator to change this policy is very low.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

Jwoods0302
January 5, 2019

Thanks so much. Let me know if you need any relevant proof or screenshots as I have much as well as emails. I tried to keep it simple in my complaint so as to be brief. You can expect this casino to speak in doublespeak... they often come off as very accommodating but make contradictory statements or even downright lie when talking to them so if you need the proof I have it.

Thanks Again

ThePOGG
January 23, 2019

Hi Jwoods0302,

I've spoken to BoVegas regarding this issue. They inform me that you've been paid in full?

Thanks,

ThePOGG

ThePOGG
February 1, 2019

Hi Jwoods0302,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG
February 13, 2019

Hi Jwoods0302,

If we haven't heard from you by Friday the 22nd of February I'll assume you've received your funds and close this complaint.

Thanks,

ThePOGG

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Agreement

Jwoods0302 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • BoVegas

January 5, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.