BoVegas - Delayed Payments
Ruling
Resolved - The operator informs us that this player has been paid. The player is non-responsive to our requests for an update so we assume they are happy.
Read our BoVegas Casino Review.
Player's Complaint
In short I still have not gotten my full withdrawal and it is going on a month now. I requested a $2000 withdrawal and they only sent $600 citing that they can send installments which their terms do state. However here is where the issue is ...after resubmitting they sent even less they sent only $250. Likewise in their sister casino to up I requested $725 they only sent $250. I can't help but ask (whether they sending installments or not) what kind of casino for such a small amount of money has to send in tiny installments like this? The customer service is a nightmare they often give misinformed information and avoid talking when questioned. Sending $250 a week for a $2000 withdrawal when each time it takes 7 days to approve the $250 means that I will not get my full withdrawal for almost 2 months or more. This is completely unacceptable.
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Hi jwoods0302 - welcome to ThePOGG.com!
The reality here is that you are playing with an entirely unregulated operator. While we would agree with you that reducing the withdrawal limits in this manner - likely based on lack of activity - is a strong arm tactic that looks to force you to play more (and hence risk losing) to get paid faster, the chances that we will be able to get this operator to change this policy is very low.
I'll contact the operator and see what we can find out for you.
Thanks,
ThePOGG