BoVegas - Failure to honor self exclusion
Ruling
Found for the Player - This player informed the operator of an addiction issue by using the term "self exclude" but no action was taken by Bovegas.
Read our BoVegas Casino Review.
Player's Complaint
In March, I requested to be self excluded from BoVegas in writing. They acknowledged my request in writing but did not honor it. Since then, I have deposited and lost $6300. I feel that they took advantage of my addiction, of which they had knowledge.
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Hi hhr94scots - welcome to ThePOGG.com!
Unfortunately you've chosen to play with an operator who whole negative status with this service and are entirely unlicensed. While we will try to contact the operator on your behalf the chances of a successful mediation are low.
Thanks,
ThePOGG