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BoVegas – won’t pay entire amount of withdrawal

Ruling

Resolved - A payment delay issue has been resolved with a payment plan agreement being reached between the player and BoVegas Casino.

Read our BoVegas Casino Review.

Player's Complaint

Hi.

I think I opened my account and started playing at Bovegas this year. I was able to get a cashout and Bovegas has a slow document approval process and I have waited a week for my withdrawal to be processed only to find out I won’t receive the entire $2000 but only $250. I have not received the $250 yet but they say it was sent to bank. I asked them why they could not process the entire amount and I was told there policy allows them to send installments due to player class and deposit/gaming activity.

Read the casino review

7 Responses

ThePOGG
May 24, 2019

Hi joyluck - welcome to ThePOGG.com!

Unfortunately you've chosen to play with an operator who are both negatively listed with this service and inconsistent in their response to complaints submitted here.

Alongside this, US facing casinos regularly impose this type of restriction in an effort to encourage players to lose balances back before they are paid out.

I'll try to contact the operator on your behalf but the chances of any successful mediation are very low.

Thanks,

ThePOGG

joyluck
May 24, 2019

To: The POGG

Thank you!

joyluck
May 28, 2019

Bovegas contacted me and asked if we could agree on installments amount and they agreed to pay $1000 this withdrawal period and to pay the remainder of $769 on the next withdrawal period. The $769 would be the last payment, making it a total of two installments to receive the remaining balance. I agreed to this. I will update when I receive the withdrawals.

Thank you

joyluck
May 30, 2019

I received the first installment payment of $250 today from Bovegas.

Thank you

ThePOGG
May 31, 2019

Hi joyluck,

That's great news and thank you for letting us know. Please confirm when you've received your final payment.

Thanks,

ThePOGG

joyluck
Jun 04, 2019

I have received all my winnings.

Thank you

ThePOGG
Jun 07, 2019

Hi joyluck,

Thanks for letting us know - it is appreciated!

ThePOGG

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Agreement

joyluck consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • BoVegas

May 23, 2019