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Resolved - A payment delay issue has been resolved with a payment plan agreement being reached between the player and BoVegas Casino.
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Hi.
I think I opened my account and started playing at Bovegas this year. I was able to get a cashout and Bovegas has a slow document approval process and I have waited a week for my withdrawal to be processed only to find out I won’t receive the entire $2000 but only $250. I have not received the $250 yet but they say it was sent to bank. I asked them why they could not process the entire amount and I was told there policy allows them to send installments due to player class and deposit/gaming activity.
To: The POGG
Thank you!
Bovegas contacted me and asked if we could agree on installments amount and they agreed to pay $1000 this withdrawal period and to pay the remainder of $769 on the next withdrawal period. The $769 would be the last payment, making it a total of two installments to receive the remaining balance. I agreed to this. I will update when I receive the withdrawals.
Thank you
I received the first installment payment of $250 today from Bovegas.
Thank you
Hi joyluck,
That's great news and thank you for letting us know. Please confirm when you've received your final payment.
Thanks,
ThePOGG
I have received all my winnings.
Thank you
Hi joyluck,
Thanks for letting us know - it is appreciated!
ThePOGG
joyluck consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
May 23, 2019
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Hi joyluck - welcome to ThePOGG.com!
Unfortunately you've chosen to play with an operator who are both negatively listed with this service and inconsistent in their response to complaints submitted here.
Alongside this, US facing casinos regularly impose this type of restriction in an effort to encourage players to lose balances back before they are paid out.
I'll try to contact the operator on your behalf but the chances of any successful mediation are very low.
Thanks,
ThePOGG