Boyle - Won't pay out £3600 (no bonus involved)

Ruling

Resolved - A security investigation has been concluded and Boyle casino have paid this player though they have barred them from future play.

Read our Boyle Casino Review.

Player's Complaint

A few months ago, I deposited £400 to boyles and placed a bet on roulette. I won the sum of £3600. I tried to withdraw this, and for the last 4 or so months they have said my account is under investigation. I would say the time period passed is reasonable enough to assume that they have either forgotten about this or there is some kind of mix up. I refuse to believe that an "investigation" is still going on. What needs to be investigated? I did not play with a bonus and placed a single bet on roulette. I have been a customer there for over 4 years and passed all verification.

Many thanks

Read the casino review

5 Responses

ThePOGG

January 12, 2017

Hi joffyy - welcome to ThePOGG.com!

I'll contact the operator and see what I can find out for you.

Thanks,

ThePOGG

joffyy

January 23, 2017

Hi, did you manage to find anything out?

Thanks

ThePOGG

February 1, 2017

Hi joffyy,

After a long conversation with Boyle casino there have been some significant concerns raised about the activity on your account.

Regardless, Boyle casino have agreed to pay you in full. However, from this point on you should be aware that you are no longer welcome to engage in any use of the services offered by Boyle.

If you could withdraw your funds and let me know when you've received your payment I'd appreciate it.

Thanks,

ThePOGG

ThePOGG

February 6, 2017

Hi joffyy,

Have you received your funds from Boyle?

Thanks,

ThePOGG

ThePOGG

February 13, 2017

Hi joffyy,

If we haven't heard from you by Friday the 17th of February I'll assume you've received your funds and close this complaint.

Thanks,

ThePOGG