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Boylesports – not withdrawing winnings

Ruling

Resolved - This issue appears to have resolved itself with a little patience. The player is non-responsive to our requests for an update.

Read our Boylesports Casino Review.

Player's Complaint

I am very disappointed with boylesports. I have deposited over 2000 euros, sent all the documents needed for verification and been told that my account has been approved. Last Friday I have asked to deposit 4,600 euros via bank transfer into my Lithuanian account. After waiting for 3 days I started emailing care@boylesports.com and got no response. I am contacting live chat support every day and all they keep saying is that they are still waiting for withdrawal approval or that my account is been approved and my withdrawal is now under the progress but my account balance doesn't change...

I have not taken any bonuses and played only on slots so it is pure luck, nothing suspicious.

I have played with many online slots and casinos sites and never had any issues max wait was 3 days. I know that bank transfers can take 5-7 days but what about just the start of the progress?

Very upset :(

Read the casino review

4 Responses

ThePOGG
Mar 21, 2019

Hi rainiukee - welcome to ThePOGG.com!

I think you need to be a little more patient and give the operator a chance to resolve this issue on their own before you look to involve a 3rd party dispute resolution service. If you still haven't received your funds by Thursday the 4th of April let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

ThePOGG
Apr 05, 2019

Hi rainiukee,

Has this issue been resolved?

Thanks,

ThePOGG

ThePOGG
Apr 15, 2019

Hi rainiukee,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG
Apr 23, 2019

Hi rainiukee,

If we haven't heard from you by Friday the 3rd of May I'll assume you've managed to resolve your issue and close this complaint.

Thanks,

ThePOGG

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Agreement

rainiukee consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Boyle
  • Gibraltar Gambling Commission
  • United Kingdom Gambling Commission
  • BoyleSports (Gibraltar) Limited

March 21, 2019