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Bright Lights - double wagering


Resolved - This player became non-responsive to our repeated efforts to get necessary information to manage this complaint. As such we assume they've resolved their issue without our intervention.

Read our Bright Lights Casino Review.

Player's Complaint

I haven't played in bright lights for weeks. Then i get a bonus of 33 freespins. From them I win 3,5 euro and have to wager x50. When I'm finished wagering, and try to withdraw they say in support I need to wager an old bonus so i have 1750 euro to wager from an old bonus. This is ridiculous, do I really have to wager a bonus I lost several weeks ago?

best regards [EDIT]

Read the casino review

3 Responses

November 8, 2016

Hi bingorimer1 - welcome back.

Was your balance at zero at the time your started playing the free spins?



November 23, 2016

Hi bingorimer1,

I need an answer to the above question before I can do anything to help you.



November 30, 2016

Hi bingorimer1,

If we haven't heard back from you by Friday the 9th of December I'll assume you no longer want our assistance with this issue and close this complaint.



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bingorimer1 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

November 8, 2016

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.