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Bronze Casino - Self exclusion but still able to play

Ruling

Found for the Player - This player is another victim of the predatory self exclusion policies put in place by Alpha Interactive Solutions that free roll vulnerable players.

Read our Bronze Casino Review.

Player's Complaint

I registered and deposited over €1100 playing slots on Bronze Casino. The next day I was unable to access my account as it had been blocked. I presume I have self excluded from their parent or sister site. Plus I noticed that players from the UK are not permitted? I have requested the return of my deposits but to no avail?

Read the casino review

1 Responses

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ThePOGG
June 27, 2019

Hi debz3005 - welcome to ThePOGG.com!

Unfortunately there is nothing we can do to help you in this instance.

Firstly, as a UK citizen you should only be playing with operators who hold a UKGC license. Bronze Casino do not hold a UKGC license and as such are breaking UK law by accepting your play.

Secondly, Alpha Interactive Solutions do run a group-wide self exclusion policy, where an exclusion at one of their properties will be carried over to all others on the license, but they do not conduct checks at point of registration. The exclusion is effectively a protection for the operator rather than the player allowing them to refuse payment of winnings if a player has excluded with any of their properties but relying on the player not to re-register. We've discussed this practice at length with this operator and they will not change their position.

Sorry we cannot be of further help.

ThePOGG

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Agreement

Debz3005 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Bronze Casino
  • Curacao eGaming
  • Alpha Interactive Solutions N.V.

June 27, 2019

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