Bronze - Refusal to pay winnings
Ruling
Found for the Casino - If you do not want a bonus that has been added to your account you need to ask for it to be removed before you start playing.
Read our Bronze Casino Review.
Player's Complaint
I was allowed to deposit £100, got a bonus which I didn’t want and could only withdraw my winnings when I had wagered 10500 euros And I managed to win 4400 euros (and they knocked off £200 for the bonus) then said my ID had been approved and refused to payout anything at all.
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Hi stu1966 - weclome to ThePOGG.com!
Firstly you are correct that as a UK citizen you should only be playing with UKGC licensed operators. Bronze Casino are breaking UK law by accepting your play.
What reason has the casino given you for not paying out?
Thanks,
ThePOGG