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Bronze - Registered with gamcare but still able to open an account
Ruling
Found for the Player - Bronze Casino are specifically accepting registrations from countries they do not accept, retaining losses but refusing to pay wins. This is a fairly standard free-rolling strategy.
Read our Bronze Casino Review.
Player's Complaint
I am a compulsive gambler and last year registered with gamcare and self excluded myself from all casinos. I relapsed after receiving an email for bronze casino and was able to register an account with them and make deposits. In the last year I have deposited over £40k with them and have had no successful withdrawals. I recently noticed they are registered with gamcare which is stated on their website and gamble aware.uk , they also state in their website players from the uk are unable to play.... I feel I have been treated unfairly and should be entitled to a refund of my deposits if not all of them at least some compensation. I realise this is probably a hopeless case, but I’m devastated I’ve lost so much money and been allowed to make deposits forcing me to relapse after I’ve tried everything to stop myself .
2 Responses
Hi kellb80,
We have concluded our dialogue with Bronze Casino regarding this matter. Despite restricting players from your jurisdiction within their terms of use, Bronze Casino are making no efforts to prevent residents of your country from registering. This results in a situation wherein if the player loses they retain the funds and where a player wins they refuse the payout due to breach of terms. This is a predatory practice intended to free roll players and not one we can support.
Bronze Casino have declined to rectify this situation and sadly there is nothing further we can do to assist you.
Sorry we could not be of further help.
ThePOGG
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Agreement
kellb80 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- Bronze Casino
- Curacao eGaming
- Alpha Interactive Solutions N.V.
June 17, 2020
Hi kellb80 - welcome to ThePOGG.com!
As a UK citizen you should only be playing with operators that hold a UKGC license. Bronze Casino do not hold a UKGC license and as such are breaking UK law by accepting your custom.
Bronze Casino are not registered with GAMSTOP - the UK National Self-Exclusion scheme - this program is only open to UK licensed operators.
Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.
You may find our free Responsible Gambling app BetBlocker useful. It allows users to restrict their internet capable devices from accessing over 12k gambling operator websites for between 24 hours and 5 years.
Thanks,
ThePOGG