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Bronze - self-exclusion

Ruling

Resolved - This player has become non-responsive to our requests for additional information. As such we assume they no longer require our assistance with this issue.

Read our Bronze Casino Review.

Player's Complaint

States I self excluded in afflicted site. Won't honour withdrawal of £600. Deposited 2×£100. Blocked my account.

Read the casino review

4 Responses

User icon
ThePOGG
August 23, 2019

Hi fuming-red - welcome to ThePOGG.com!

Firstly as a UK citizen you should only be playing with operators that hold a UKGC license. Bronze Casino do not hold a UKGC license and as such are breaking UK law by accepting your custom.

Secondly, the group you have chosen to play with are both negatively listed here and inconsistent in their approach to managing complaints submitted to this service. While we will try to contact the operator on your behalf at the appropriate junctures, the chances of a successful mediation are low.

Finally, we would need a more detailed account of what has occurred before we could help you.

Thanks,

ThePOGG

User icon
ThePOGG
August 30, 2019

Hi fuming-red,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
September 6, 2019

Hi fuming-red,

I'm following-up on the above again?

Thanks,

ThePOGG

User icon
ThePOGG
September 13, 2019

Hi fuming-red,

If we have not heard from you by Friday the 20th of September I will assume you no longer require our assistance with this issue and close this complaint.

Thanks,

ThePOGG

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Agreement

fuming red consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Bronze Casino
  • Curacao eGaming
  • Alpha Interactive Solutions N.V.

August 23, 2019

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