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Bronze - Withdrawal runaround

Ruling

Resolved - Bronze Casino informs us that this player has been paid. The player is non-responsive to our requests for an update so we assume they've been paid.

Read our Bronze Casino Review.

Player's Complaint

I requested a withdrawal on the 12/08/2019 after a verification phonecall and sending proof of bank account and address I then received an email asking for IBAN and BIC which I sent along with a picture of my bank statement. I then received an email asking for the same information. I've since spoken to chat who refuse to put me through to the finance department as well as no managers available lie. It's a clear tactic to make a gambler cancel the withdrawal which I am still able to do 2 week later. I doubt I'll receive any winnings and highly recommended anybody avoids this site

Read the casino review

4 Responses

User icon
ThePOGG
August 29, 2019

Hi arlo6508 - welcome to ThePOGG.com!

As a UK citizen you should only be playing with operators that hold a UKGC license. Bronze Casino do not hold a UKGC license and as such are breaking UK law by accepting your custom.

Secondly, the group you have chosen to play with are both negatively listed here and inconsistent in their approach to managing complaints submitted to this service. While we will try to contact the operator on your behalf at the appropriate junctures, the chances of a successful mediation are low.

Thanks,

ThePOGG

User icon
ThePOGG
September 6, 2019

Hi arlo6508,

I've spoken to the operator and they inform me that your withdrawal has now been processed. We would appreciate it if you could confirm when you have received your funds.

Thanks,

ThePOGG

User icon
ThePOGG
September 13, 2019

Hi arlo6508,

Have you received your funds?

Thanks,

ThePOGG

User icon
ThePOGG
September 20, 2019

Hi arlo6508,

If we haven't heard from you by Friday the 27th of September I'll assume you've received your funds and close this complaint.

Thanks,

ThePOGG

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Agreement

Arlo6508 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Bronze Casino
  • Curacao eGaming
  • Alpha Interactive Solutions N.V.

August 29, 2019

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