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Bulldog 777 - withdraw taken so long

Ruling

Resolved - Importantly, the player has received the full payment from Bulldog 777 casino. In the process of dealing with this complaint it has come to light that Mojo Affiliates are no longer working with Bulldog 777 casino specifically due to the slow payment issues that have been occurring here.

I'd like to thank the team at Mojo Affiliates for getting involved and insuring this problem was resolved quickly all the same.

Read out Bulldog 777 Casino Review.

Player's Complaint

Hi can I ask for your help please?

I joined Bulldog 777 casino about 3 months ago and played through the bonus requirements and made a small withdraw of winnings plus initial deposit. It took a lot of time (few days) to verify details and then a further 2 weeks to pay this amount into my skrill account. Then one day I decided to have another go, 2 weeks for withdraw is not great I know but at least I knew they were a company that paid out. I put in £50 and followed through the bonus etc. was lucky enough after a couple of days to withdraw £300, this is where it gets tricky as this was on the 7th feb!! I have had 28 point of contacts with them and they have always been polite and answered me but always with the excuse that the person whom dealt with withdrawals was away and I would be paid upon their arrival back to work. Now last Monday I was informed they had returned but they are sorting out other areas first before dealing with withdrawals, yet you can still deposit? This seems very unfair to me :(

Can you guys help please?

Regards [EDIT]

Read the casino review

4 Responses

User icon
ThePOGG
April 1, 2014

Hi fuzz - thanks for getting in contact and I'll be happy to try and help.

Before I can do anything I need you to provide the username and email address you use at Bulldog 777 so we can locate your account. Once you've done that I'll contact the casino.

Thanks.

ThePOGG

User icon
ThePOGG
April 2, 2014

Hi fuzz,

I've managed to get in contact with someone at Mojo affiliates. Mojo have informed me that they've recently parted ways with Bulldog 777 casino specificly due to the slow payment issues that you've highlighted. However they should still be able to assist with this issue.

We've hit a snag though, in that they can find no records of an account associated with the email address provided. Could you please resubmit any email addresses that may be associated with your account?

Thanks.

ThePOGG

User icon
ThePOGG
April 2, 2014

Hi fuzz, I've been informed that you have now been paid. You should find the funds in your Skrill account transaction number [EDIT]. Could you confirm this for me? Thanks ThePOGG

User icon
fuzz
April 3, 2014

Many thanks to all at The Pogg, money in after 8 weeks of me trying to sort it, they did it in less than 24 hours, great site, many thanks.

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Agreement

fuzz consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

April 1, 2014

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