Butler's Bingo - lack of communication..not paid

Ruling

Resolved - An issue causing slow payment at Butler's Bingo was resolved without our intervention. We consider this case to be Resolved.

Read our Butler's Bingo Casino Review.

Player's Complaint

This has been going on nearly a month. First they tried to pay into my debit mastercard and I told them its an australian debit card and it will not go through. They ignored that and sent me a standard email saying the withdrawal declined please send bank details. I did that and it showed on there system as processed and chat told me in a few days. I waited and then got an email the bank failed (I have NEVER had this issue) and they will try gain to the mastercard after many emails once again they sent me a decline ..below was my last email and I logged in today 13/02/17 to find funds had been returned to my account on the 8th of feb .. and the email was on the 10th .. it seems no one is actually reading emails

[EDIT]

Feb 10 (3 days ago)

to Butlers

I did make error before please use the below info for bank wire as we do use sort code .. we dont use iban but for iban we just use sortcode and account number together

BANK ACC COUNTRY Australia

BANK ACC CURRENCY AUD

BANK NAME [EDIT]

BANK ADDRESS [EDIT]

PAYEE (Bank Account Name) [EDIT]

ACCOUNT NUMBER [EDIT]

SORT/BANK CODE [EDIT]

IBAN NUMBER

SWIFT/BIC CODE [EDIT]

Butlers Bingo Support Email via rlftyo504a56.58-jrrreaw.eu6.bnc.salesforce.com

Feb 10 (3 days ago)

to me

Hi [EDIT],

Thank you for your email. I will pass the following onto our finance team and they are looking into other alternatives, we will get back in touch as soon as we have an update for you.

Regards,

Butlers Bingo Support

Read the casino review

3 Responses