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Butler's Bingo - lack of communication..not paid


Resolved - An issue causing slow payment at Butler's Bingo was resolved without our intervention. We consider this case to be Resolved.

Read our Butler's Bingo Casino Review.

Player's Complaint

This has been going on nearly a month. First they tried to pay into my debit mastercard and I told them its an australian debit card and it will not go through. They ignored that and sent me a standard email saying the withdrawal declined please send bank details. I did that and it showed on there system as processed and chat told me in a few days. I waited and then got an email the bank failed (I have NEVER had this issue) and they will try gain to the mastercard after many emails once again they sent me a decline ..below was my last email and I logged in today 13/02/17 to find funds had been returned to my account on the 8th of feb .. and the email was on the 10th .. it seems no one is actually reading emails


Feb 10 (3 days ago)

to Butlers

I did make error before please use the below info for bank wire as we do use sort code .. we dont use iban but for iban we just use sortcode and account number together





PAYEE (Bank Account Name) [EDIT]





Butlers Bingo Support Email via

Feb 10 (3 days ago)

to me

Hi [EDIT],

Thank you for your email. I will pass the following onto our finance team and they are looking into other alternatives, we will get back in touch as soon as we have an update for you.


Butlers Bingo Support

Read the casino review

3 Responses

User icon
February 14, 2017

Hi denedub - welcome to!

We'll contact the operator and see what we can find out for you.

Before going further though, having reviewed the information that you've sent through, I understand that you are frustrated with this situation. However, the abusive language and tone that you have used when talking to customer support staff is absolutely unacceptable on any level. If we become aware of further instances of this manner of behaviour on your part we will end any future involvement in this issue.



User icon
February 14, 2017

I understand but frustration got the better of me and with my ailing father id had enough. I got the money .. sorry

User icon
February 15, 2017

Hi denedub,

Firstly let me say that I'm glad to hear you got your money! That's good news.

I completely understand - we all get frustrated at times. However, had you spoken to a shop assistant in that manner they'd be within their rights to look to have you at least escorted off the premises and there is the potential for verbal assault charges. When speaking to online gambling operators it's always a good plan to refrain from any use of inappropriate language as the moment you go down that line you give the operator, regardless of how right you may be, the justification for disengaging from further discussion with you. When you're already experiencing problems the last thing you need is for the operator to be able to justify not helping you!

I hope your father's condition improves in the near future and all the best.


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denedub consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

February 14, 2017

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