Butler's Bingo - lack of communication..not paid
Ruling
Resolved - An issue causing slow payment at Butler's Bingo was resolved without our intervention. We consider this case to be Resolved.
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Player's Complaint
This has been going on nearly a month. First they tried to pay into my debit mastercard and I told them its an australian debit card and it will not go through. They ignored that and sent me a standard email saying the withdrawal declined please send bank details. I did that and it showed on there system as processed and chat told me in a few days. I waited and then got an email the bank failed (I have NEVER had this issue) and they will try gain to the mastercard after many emails once again they sent me a decline ..below was my last email and I logged in today 13/02/17 to find funds had been returned to my account on the 8th of feb .. and the email was on the 10th .. it seems no one is actually reading emails
[EDIT]
Feb 10 (3 days ago)
to Butlers
I did make error before please use the below info for bank wire as we do use sort code .. we dont use iban but for iban we just use sortcode and account number together
BANK ACC COUNTRY Australia
BANK ACC CURRENCY AUD
BANK NAME [EDIT]
BANK ADDRESS [EDIT]
PAYEE (Bank Account Name) [EDIT]
ACCOUNT NUMBER [EDIT]
SORT/BANK CODE [EDIT]
IBAN NUMBER
SWIFT/BIC CODE [EDIT]
Butlers Bingo Support Email via rlftyo504a56.58-jrrreaw.eu6.bnc.salesforce.com
Feb 10 (3 days ago)
to me
Hi [EDIT],
Thank you for your email. I will pass the following onto our finance team and they are looking into other alternatives, we will get back in touch as soon as we have an update for you.
Regards,
Butlers Bingo Support
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Hi denedub - welcome to ThePOGG.com!
We'll contact the operator and see what we can find out for you.
Before going further though, having reviewed the information that you've sent through, I understand that you are frustrated with this situation. However, the abusive language and tone that you have used when talking to customer support staff is absolutely unacceptable on any level. If we become aware of further instances of this manner of behaviour on your part we will end any future involvement in this issue.
Thanks,
ThePOGG