Butler's Bingo - Refusing to cancel an unused bonus
Found for the Player - Butler's Bingo are enforcing bonus terms on play where a bonus was not associated and appear to be subjectively enforcing bonus terms to best suit themselves. They've refused to discuss player issues. Very disappointing behaviour.
I signed up earlier this year at Butler's Bingo, made a deposit and played blackjack. I won about £40. To make a withdrawal required email verification and there was some issues with this and being lazy I never chased it.
I went back to get this sorted earlier this week. I've now managed to verify my account. When I went to make a withdrawal I was told that I had not completed the bonus wagering requirement. Let me be clear I did not take a bonus.
Apparently when I made my first deposit a bonus was added to my account. I know that's not unusual when playing with online casinos and had my balance shown a bonus I would have immediately requested it to be removed - I don't play with bonuses anywhere. My balance didn't show a bonus. I guess this is because I was playing Blackjack and Blackjack apparently isn't allowed.
I've asked Butler's Bingo to refund my deposit - they can keep the £40 winnings I really don't care - but they're insisting as there was a bonus in my account I have to complete the wagering requirement. The bonus has NEVER been in play or used on any game - this is no different to having asked them to remove the bonus in the first place. I haven't had access to the bonus to use the bonus so I really can't understand why they're make such a fuss?
Alongside this I've been told that I've violated bonus terms by betting more than the maximum allowed bet. Again, the bonus wasn't in play so how can I violate the maximum allowed bet? Even if this is the case, shouldn't the bonus be void if I broke the bonus rules?
All I want is my deposit back.
This is really shoddy treatment and I'm very upset that Butler's Bingo have responded in this manner.
My username is [EDIT].
Thanks for any help you can give me.
the casino review
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