Buzzluck – Sudden loss of Account Balance achieved in 11 days, within 11 minutes!
Ruling
Found for the Casino - While we sympathize with the player's run of bad luck, having reviewed the play in question we can find no evidence that the losses were anything other than natural bad luck.
Read our Buzzluck Casino Review.
Player's Complaint
Dearest ThePOGG DMT
I am asking for your help again on a matter that has been persisting at World Club Group for over a year since I joined.
I am an old age pensioner and I enjoy passing some time playing Online Casino Games, especially Slots and Roulette Games. I have deposited at each of their 7 Casinos many a time thus investing heavily to the tune of thousands of USD but have only won twice, once at Lucky Red Casino and another time at Buzzluck a total of 700 USD, either win resulting from a bonus.
I will email to your [EDIT] address a file with History of my last session there immediately after I complete this complaint and click the Submit underneath this window.
The pattern is always the same: After long sessions of play and a respectable amount accumulated in my Account Balance with European or French Roulette, a frenzied attack by their software with the ball dropping on same color 10X again and again between single or double drops in opposite color, brings my balance to nil! So please give me the opportunity to consult with you on this phenomenon and, if possible, find the culprit together. Respectfully,
Antonsurfer_963
In Melbourne Oz
Hi Antonsurfer_963 - welcome back.
I've spent the last 4 hours looking through your play history and I'm afraid to say that there's nothing particularly remarkable about it. Below are some basic figures:
From the table above you can see that you played a total of 2175 spins. Of these 2175 1029 were Red and 1146 were either Black or Zero. Mathematically we would expect 1058 Reds and 1117 Blacks or Zeros. There's slightly more Black/Zeros than we would expect, but this is far from a significant deviation.
Looking at the wins and losses you had 1117 winning spins and 1058 losing spins. We would expect 1058 wins and 1117 losses. You won more often than you were expected to.
Even if we look at the specific session where you experienced the big loss*, you wagered (from the start of the 100 bet size and ignoring the odd bet lower that this) a total of 3600 and lost 1900. Using the 'Are My Results Fair' calculator at BeatingBonuses.com you can see that this is only a 3SD loss - within normal expectation:
Alongside all of this, a 10 in a row of one colour really isn't all that unusual, occurring 1/(18/37)^10 = 1 time in ~1347. In other words for every 1347 sequence of 10 spins you'd expect 10 consecutive results of one colour once. If you look back through the rest of the game data you'll see both an 8 and a 9 WIN in a row sequence and even one sequence of 12 Blacks in a row.
In short there's simply nothing all that unusual about the data set you forwarded. What's happened is that you've raised your bet considerable above your average (I'd estimate at less than 10 per spin, with occasional spikes up to 100 per spin) and shifted for an extended run to betting at your maximum level. Unfortunately you got unlucky and experienced a negative run that while worse than average is still within normal mathematical expectation.
ThePOGG
* Mathematically this isn't a sound approach as it's subject to negative selection bias.