Buzzslots - doesn't credit free spins and wants me to redeposit

Ruling

Found for the Casino - Player withdrew their bonus before they received their bonus. The triggering deposit has to be in your account to receive bonuses.

Read our BuzzSlots Casino Review.

Player's Complaint

No freespins after a 200 deposit.

I made a deposit and emailed why didn't I get any complimentary spins. They promised that they would credit them in ~3 days. They didn't credit them even after that and about 10 emails back and forth.

I wagered my deposit through, and made a withdrawal. This was not against the complimentary spins terms and conditions or a reason for not to credit the complimentary spins. However they wont credit me the complimentary spins UNLESS I deposit 200 € again.

I risked 200 € of my money in their games, and since I did not lose, they wont credit me the complimentary spins. There is no term telling that deposit can not be withdrawn. Only complimentary spins winning cant be withdrawn instantly, but I never even received them.

Seems like this is how they run their business:

http://thepogg.com/complaint/buzzslots-no-free-spins-after-deposit/.

They quoted these terms:

All complimentary spins wins must be wagered x40 before any withdrawal will be processed.

Your winnings from the complimentary spins will be forfeited if you request withdrawal before you have wagered all your freespins and bonus.

However as I never received complimentary spins I did not break these terms. These terms neither do say that frees spins won't be credited regardless what happens to the original deposit.

I dont recommend them. [EDIT] You can find multiple cases of them doing this players. Normally casinos will credit complimentary spins instantly, and dont make players jump through hoops.

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