bWin - Trouble and closed account
Ruling
Declined - The role of this service is not to dictate to private companies what they have to offer players in promotional incentives.
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Player's Complaint
In 2018 summer, i starting getting problems with casino slots, playing many games ( almost all ) i wont winning nothing, and wont get any bonus with each game i try play ( wild, free spins etc ), i made many deposits each day, no getting winning, loss money each day, after that, i try speak with support for compensation or offer in-game, get account closed without offer or refund, and answer is your problem, after days, i try speak again, no answer, also chat support closed in secs...
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Hi shadar - welcome back!
Unfortunately there is nothing we can do to help you in this instance. As with your other complaint bWin are a private company and within their rights to decide which players they want to retain and which they want to provide promotional incentives to. We wouldn't intervene in these issues.
ThePOGG