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bWin - Trouble and closed account

Ruling

Declined - The role of this service is not to dictate to private companies what they have to offer players in promotional incentives.

Read our BWin Casino Review.

Player's Complaint

In 2018 summer, i starting getting problems with casino slots, playing many games ( almost all ) i wont winning nothing, and wont get any bonus with each game i try play ( wild, free spins etc ), i made many deposits each day, no getting winning, loss money each day, after that, i try speak with support for compensation or offer in-game, get account closed without offer or refund, and answer is your problem, after days, i try speak again, no answer, also chat support closed in secs...

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1 Responses

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ThePOGG
April 19, 2019

Hi shadar - welcome back!

Unfortunately there is nothing we can do to help you in this instance. As with your other complaint bWin are a private company and within their rights to decide which players they want to retain and which they want to provide promotional incentives to. We wouldn't intervene in these issues.

ThePOGG

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Agreement

Shadar consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Bwin
  • Gibraltar Gambling Commission
  • United Kingdom Gambling Commission
  • ElectraWorks Limited

April 19, 2019

United Kingdom country flag

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.