Android Phone

iPad

iPhone

Windows

Bitcoin

US Dollar

Rival Gaming

Spinomenal

Curacao

Cafe Casino

Amex

Bank Transfer

Cheque

Master Card

VISA

Chat

Email

Hi bjforever - welcome to ThePOGG.com.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

Thank you so much. I really appreciate it.

Hi bjforever,

I've spoken to Cafe Casino. They are currently waiting on you submitting your government issued photo ID and a copy of a bank statement or utility bill dated in the last 3 months.

Can you please forward these documents to the casino and let us know when you have done so?

Thanks,

ThePOGG

Sorry I'm just seeing this. I can get them a photo ID right now but I'll have to send over the utility bill tomorrow. As I recall in their email, they only wanted a utility bill if the address on my ID didn't match what they had on record (but mine does). I can still send both. In any case, I did not know they were waiting on me to send it because, in their first email, they wrote: "In order for us to continue with our investigation, we require that you attach and e-mail a piece of signed photo identification. If your listed address is different than the address on your identification, we ask that you please include a utility bill no older than three (3) months old, showing your name and full address." BUT in their 2nd email, sent about 10 minutes later, they wrote: "Hi [EDIT], The investigation into your account has concluded. After a full review of the activity in your account, the decision was made to terminate our business relationship with you and discontinue services and products offered. As such, your account will need to remain disabled." before I ever had a chance to send it over AND, additionally, in a separate email at the same time, they wrote: "Unfortunately, your withdrawal request has been declined." So, it seemed to me, they had made their decision and were no longer waiting for me to send any documentation. I will send it over right now to financialservices@cafecasino.lv

I just realized something as I was going over the emails! The email received 10 minutes later that said "he decision was made to terminate our business relationship with you" was actually from Slots.lv (the first email saying there was an investigation and that they needed my ID was from CafeCasino). I know these two casinos are somehow linked and I had an account at both. The emails looked so similar, had the same subject, and it clearly seemed like a follow up email to the email that Cafe Casino sent, that I didn't even notice it wasn't from them. In any case, they did send the email that my withdrawal was denied and my account was disabled as I am no longer able to log on.

I have now sent my Driver's license which has my signature on it and has my correct address to financialservices@cafecasino.lv . In their email, they said: "If your listed address is different than the address on your identification, we ask that you please include a utility bill no older than three (3) months old, showing your name and full address." Since that is not the case, I will assume they don't need it, but I can send one over tomorrow. Just let me know. Thank you.

Thank you so much for your help in all of this.

Hi bjforever,

Cafe Casino has informed us that they will not discuss this complaint with our service. 

Sorry we could not be of further help.

ThePOGG

Cafe Casino have refused to discuss this complaint with this service. As such this complaint is ruled in favour of the player.

After making several deposits, I placed a withdrawal for $1,000 with Reference Number [EDIT] on October 8th. I had withdrawn before from Cafe Casino and they were always timely in their payouts (I would be paid exactly 72 hours later). This time, I reached out about it when 4 or 5 days had passed with no payout. They kept giving excuses saying that there was a high volume of withdrawals, etc. I knew that was a lie (and it definitely was) because, not only had it been way too long, but, when I would inquire about it via chat, they would say, let me take a look at your account and the withdrawal and they wouldn't come back with that reason until after looking. Obviously, if there really was some general backup of all withdrawals, they would have mentioned that at the beginning (and see below for more reasons why it was proven a lie). In any case, more than a week later (early this morning around 4:30am EST) I decided, in case there was some issue in the system that the representatives didn't know about, I cancelled the withdrawal and then resubmitted it (new withdrawal reference number [EDIT] also for $1,000). Then I get an email from their financial services department saying "Hi [EDIT], Your account has been temporarily disabled after we found suspicious activity in your account. Your account is currently under investigation. In order for us to continue with our investigation, we require that you attach and e-mail a piece of signed photo identification." This was at 5:50am EST. At 6:02am, I got this email: "Hi [EDIT], The investigation into your account has concluded. After a full review of the activity in your account, the decision was made to terminate our business relationship with you and discontinue services and products offered. As such, your account will need to remain disabled." So, they literally gave me 12 minutes to send them my photo ID. I was sleeping! No reason at all was given other than "suspicious activity". I also got an email at 5:51am saying "Unfortunately, your withdrawal request has been declined." I did win a number of times in a row at Cafe Casino which I admit is rare (I haven't been really lucky anywhere else), but I didn't cheat or break any rules. I would be happy to send a photo ID. If they want to terminate my account without giving any reason, that's their right and I'll never play there again if that's what they want, but, they took my deposits and they need to pay me my last withdrawal of $1,000. You can't just not pay and give no reason after accepting deposits from somebody. They lied to me about why my withdrawal was delayed giving me no chance to prove false whatever it is they claim is wrong with my account or activity. Please help me get my money. This is can't happen. Thank you so much.

Cafe Casino - account banned with no explanation

To submit an online gambling complaint, register a new account or log in.

Create account

Log in

Got a complaint about a gambling site?

Casino Review Site Logo

Log out

Account

Title

Complaint Details

Posted By

Disputed amount

Date raised

Date closed

Player’s Complaint

To protect the privacy of our users, all personally identifiable information has been redacted. If you see anything we've missed contact us at complaints@casinoreviews.com.

Player's Complaint

Player Complaint Responses

Complaint Title

This complaint may have been archived. If you are looking for information about your complaint, please contact us at complaints@casinoreviews.com

This link is no longer valid

Dynamic Single Complaint 

Default

IGT DE

All British Casino UK

Playtech ZA

Bank Transfer CA

Online Casinos UK

Cookie Policy DE

PayPal

Neteller UK

Spin Casino

ecoPayz IE

King Billy Casino CA

Free Spins IN

Casinos en vivo PE

Terms of Use DE

Mirax Casino CA

Oasis Poker

Hellspin Casino NZ

Roulette ZA

Rizk Casino IE

Bonos de Casino

ecoPayz UK

Live Casinos AT

IGT NZ

Yabby Casino IE

Casinos Online CL

Condiciones de uso MX

Dave Ellefson - Founding member of Megadeth

African Grand ZA

GrandWin Casino

Mirax 

Bank Transfer ZA

Guts Casino CA

Ken Smith Blackjack Tournament Expert

Diamond7 Casino 

Casino Games IN

Visa CA

bCasino.co.uk – A UK licensed operator with ties to the black market?

New Casinos IN

21Prive Casino

Queen Vegas NZ

All Complaints

Visa ZA

King Billy Casino

Skrill CA

PayPal NZ

500 Deposit NZ

32Red Casino

Paysafecard DE

Responsible Gambling IN

Casino War

21Red Casino

Game Providers UK

Qbet Casino

ecoPayz CH

Quickfire

Zahlungsmethoden CH

Ruleta CO

Betway Casino NZ

888 Casino

PayPal IE

Arctic Casino NZ

JackpotCity Casino Ontario

Responsible Gambling UK

Aristocrat

Microgaming DE

888 Casino CA

Grosvenor Casino

100 Deposit NZ

Online Casinos IE

Mirax NZ

Starda Casino IN

Casumo Casino Ontario

Bank Transfer IN

Wazamba Casino CA

Betsson CO

Baccarat CA

Vegas Crest NZ

Red Stag Casino IE

Live Casinos NZ

Casumo Casino NZ

KingdomAce Casino

Mobile Casinos

CasinoLuck

Dinero real

Blackjack MX

Playtech DE

Visa IN

SlotsMagic Casino NZ

Bizzo Casino CL

Craps UK

Boku ZA

WSM Casino CA

888 Casino Ontario

Slots UK

Cobra Casino NZ

JackpotCity Casino IE

Cobber Casino AT

Política de privacidad MX

Whistleblowing Policy

Baccarat IE

Casino4u AT

Juegos de Casino CO

Casino Classic NZ

Casino Bonus AT

VIP Casinos CH

Contacta con nosotros CL

Ultra Casino NZ

Royal Panda Casino

Bally ZA

Wildz Casino Ontario

Neue Casinos DE

Bitcoin AT

Best Payout casinos NZ

Dinero real MX

Jackpot Village Casino

Villento Casino

Wazamba Casino

Zaza Casino

Interac 

Playtech CA

Fresh Casino

Casino Games ZA

Spielautomaten CH

Fresh Casino IN

Quickfire NZ

Izzi Casino CA

LuckyWins NZ

Beste Auszahlungen in Casinos DE

Euro Palace Casino NZ

Ladbrokes Casino

Spielautomaten AT

Payment Methods

IGT IN

Neteller

SpinBetter Casino NZ

Bally CH

Aristocrat UK

New Casinos UK

Locowin Casino CA

Guides

Roulette CH

Fresh Casino PE

PlayNGo DE

Nuevos casinos PE

WinsRoyal Casino NZ

VIP Casinos

New Casinos IE

CasinoVibes Casino CA

Real Money ZA

Conquestador Casino CA

Bonos de Casino PE

Konami ZA