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Cafe Casino - Gambling addiction

Ruling

Found for the Casino - This player's self-exclusion was placed 8 years ago (longer than any regulator currently requires self-exclusions to last) and was under entirely different details to the new account.

Read our Cafe Casino Review.

Player's Complaint

I have a severe gambling addiction for the past 10 years. I signed lifetime bans at all landbased casinos around me and most online ones as well. I saw an advertisement for cafe casino and signed up and lost all my money in a short time. It was not till the bank called me to let me know i had overdrawn my account that i snapped out of it and emailed the casino and asked them to close the account. I then looked and saw they were owned by bodog bravado. A casino i had let know about my addiction years ago. I contacted them and begged them to return the deposits as i should have not been allowed to sign up. They refused saying they closed my account when i emailed them. But i cannot control my disease and literally spent the kids achool lunch money. I should have never been allowed to play there. Now they are acting like they are two different companies and didnt know. Well i guarantee you if it was a charge back they would have not let me open an account. They were very indifferent and didnt seem to care about taking an addicts money. I am.not sure you can help or not but if you can i appreciate it greatly.

Read the casino review

6 Responses

User icon
ThePOGG
August 28, 2018

Hi Mws813p - welcome to ThePOGG.com!

While I personally sympathise with your predicament the reality is that it's highly unlikely that we can do anything to help you. Cafe Casino are unlicense. This means that there's no regulatory authority that they have to answer to or who sets rules regarding how they have to manage their Responsible Gambling policies. The information on their site does not suggest that any self-exclusion will be carried over to any other casino operator. So it's unlikely they view this situation as non-compliant with their policies.

We'll contact the operator but you need to understand from the outset that the chances of success are very slim.

Thanks,

ThePOGG

User icon
Mws813p
August 28, 2018

Thank you for at least trying. I dont understand how i was allowed to play seeing how i had the same issue with bodog.

I appreciate your help

User icon
ThePOGG
August 30, 2018

Hi Mws813p,

As explained above, there is no requirement for self-exclusions at Bodog to be carried over to other properties in the group.

ThePOGG

User icon
Mws813p
August 30, 2018

Okay you would think a reputable company would take the gambling addiction seriously and block from all. Its ashame.

User icon
ThePOGG
August 30, 2018

Hi Mws813p, As previously pointed out, Cafe Casino are unlicensed. Where players choose to play with unlicensed properties it's always more difficult to help them. Thanks, ThePOGG

User icon
ThePOGG
September 24, 2018

Hi Mws813p,

I've discussed this issue with Cafe Casino and unfortunately we cannot uphold your claim.

When you self-excluded at Bodog in 2010, the details you used were different in every respect other than your name. Even in the most tightly regulated jurisdictions operators would not be expected to detect duplicate accounts in this manner when the registration details have changed this dramatically.

Sorry we could not be of further help!

ThePOGG

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Mws813p consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

August 28, 2018

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