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Cafe Casino – Not receiving payout

Ruling

Resolved - Cafe Casino inform us that this player has been paid. The player is non-responsive to our requests for updates and as such we assume they're happy.

Read our Cafe Casino Review.

Player's Complaint

I received the first 3 payouts within 48 hours and now they are holding 2500 and won't pay

Read the casino review

5 Responses

ThePOGG
May 30, 2019

Hi paxtonj69 - welcome to ThePOGG.com!

Before we go any further, why are the operator refusing to pay you?

Thanks,

ThePOGG

Paxtonj69
May 31, 2019

I dont know. They just keep saying that it has gone through 4 out of the 5 steps it needs to go through but it hasn't been approved by the accounts team. But keep in mind they have already given me 3 other withdrawals so why now is there a problem? They are just giving me a bunch of crap.

ThePOGG
Jun 03, 2019

Hi Paxtonj69,

Cafe Casino inform me that this balance has been paid. Can you confirm?

Thanks,

ThePOGG

ThePOGG
Jun 11, 2019

Hi Paxtonj69,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG
Jun 19, 2019

Hi Paxtonj69,

IF we haven't heard from you by Friday the 28th of June I'll assume you've received your funds and close this complaint.

Thanks,

ThePOGG

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Agreement

paxtonj69 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Cafe Casino
  • Kahnawake Gaming Commission

May 29, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.