Cafe Casino - winnings being voided

Ruling

Found for the Player - The only justification for non-payment provided by Cafe Casino is a term to vague in what it prohibits to be considered valid under consumer laws.

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Player's Complaint

I've been a verified player in CafeCasion.Lv since Aug 2018. I had loses and winnings . In all cases which I lost the casino kept giving offers for me to keep gambling. After I had several wins and made withdrawals, I always have been paid and kept receiving offers to come back and keep gambling. I had losses and winnings and all were respected and paid to me until my last win by end of Feb 2019. I won total $10500 after I completed the bonus requirements, made $2500 withdrawal and kept playing as usual with my remaining balance on different games such as slots, blackjack, Poker Tri etc...

I received an email that my account is disabled due to investigation and I need to send again my ID ( despite the fact they already had it when verifying my account on Aug 2018). After I sent again my ID I received another email to call them and speak with their representative to explain my account situation. I called and spoke with someone ( forgot his name) which accused me of winning in their casino .... without considering my losses from the past and the fact I've been a loyal player for such a long time. I couldn't understand why they respected my previous winnings and decided to disable my account after my last big win. They should pay my winnings and only then disable my account . I think once they don't like to have me as a player anymore they should disable my account BEFORE my winning and not only after I win, does it make sense?? My current casino balance is $10300 which they should honor it and pay me. I just got lucky and won big, that's all

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