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Cafe Casino – Withdrawal Pending

Ruling

Resolved - This player has become non-responsive to our requests for updates. As such we assume they've managed to resolve their issue with out our intervention.

Read our Cafe Casino Review.

Player's Complaint

My withdrawal is still pending after 9 days. I already had a verified account and had made two previous withdrawals. When I call I get told that it is pending the last permission, which is security check and they won’t give me any other information. They also won’t tell me when my funds will be released. This has been very disheartening. Please help!!

Read the casino review

4 Responses

ThePOGG
Jun 04, 2019

Hi jc1999 - welcome to ThePOGG.com!

I think you need to be a little more patient and allow the operator time to resolve this issue on their own before asking for a 3rd party complaint service to intervene. If you still haven't received your funds by Friday the 14th of June let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

ThePOGG
Jun 14, 2019

Hi jc1999,

Has this issue been resolved?

Thanks,

ThePOGG

ThePOGG
Jun 25, 2019

Hi jc1999,

I'm following-up in the above?

Thanks,

ThePOGG

ThePOGG
Jul 02, 2019

Hi jc1999,

If we have not heard from you by Friday the 12th of July I'll assume you no longer require our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

jc1999 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Cafe Casino
  • Kahnawake Gaming Commission

June 4, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.