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Cafe Casino – Withdrawal Pending

Ruling

Resolved - This player has become non-responsive to our requests for updates. As such we assume they've managed to resolve their issue with out our intervention.

Read our Cafe Casino Review.

Player's Complaint

My withdrawal is still pending after 9 days. I already had a verified account and had made two previous withdrawals. When I call I get told that it is pending the last permission, which is security check and they won’t give me any other information. They also won’t tell me when my funds will be released. This has been very disheartening. Please help!!

Read the casino review

4 Responses

ThePOGG
Jun 04, 2019

Hi jc1999 - welcome to ThePOGG.com!

I think you need to be a little more patient and allow the operator time to resolve this issue on their own before asking for a 3rd party complaint service to intervene. If you still haven't received your funds by Friday the 14th of June let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

ThePOGG
Jun 14, 2019

Hi jc1999,

Has this issue been resolved?

Thanks,

ThePOGG

ThePOGG
Jun 25, 2019

Hi jc1999,

I'm following-up in the above?

Thanks,

ThePOGG

ThePOGG
Jul 02, 2019

Hi jc1999,

If we have not heard from you by Friday the 12th of July I'll assume you no longer require our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

jc1999 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Cafe Casino
  • Kahnawake Gaming Commission

June 4, 2019