CampeonBet - Withdrawal delayed/prevention

Hi mikeyowen - welcome to ThePOGG.com!

You are right that as a UK player you should only be playing with UKGC licensed operators, however this in itself would not be reason for us to uphold a complaint.

With regard to your issue, I'll be happy to contact the operator and see if we can find out what the issue is, but I need to be clear from the outset that if your account has shared an IP address with other accounts - whether this is via having other accounts accessed from your internet connection or due to use of a VPN or other service intended to anonymise your IP - this is a prohibited activity and there will be nothing we can do to help you.

Thanks,

ThePOGG

Dear The Pogg,

Thank you for your reply.

Campeonbet, was communicating with me, hence the delay in responding to you. I had hoped the casino and I could have resolved but they have gone very unresponsive again.

They have told me that I have had 5 accounts with them and that I have previously been deposited and withdrawn via one of the accounts previously. This is definitely not the case, I have only ever opened one account (the account in question) and do not even know what a VPN is or how I would anoyomise my IP.

My balance is now £15,016.93. However, Campeonbet have now frozen my account whilst they “investigate”.

Their management team told me I need to prove the 5 accounts are not connected to me. However, when I ask them what information they require from me to do so. They just tell me to wait.

Any help would be appreciated.

Thanks

Mike

CampeonBet have provided enough evidence to demonstrate that multiple accounts have been accessing their service from the same IP address as this player. This is a breach of terms. As such we will take no further part in the representation of this player's claim.

ThePOGG