Captain Cook - casino closed my accounr
Ruling
Unresolved - Captain Cooks casino claim this player has opened multiple accounts. If true we would support the operator, but no evidence has been provided.
Read our Captain Cooks Casino Review.
Player's Complaint
I have been playing at this casino for a time now and the other day I won $8000. Today,I contacted the live chat to double chrck their withdraw terms and they told me I am withdraw 4000 every Friday until the winnings were paid. I said thank u and we ended the chat. When I logged back into my account to gamble some more,it said I was locked out... so I contacted chat agian,and was directed to email risk management which I did. I recieved one email stating multiple accounts were detected and all my winnings had been confiscated. I do not have multiple accounts . Then I recieved another email 5 min later approving my withdraw request of $2500. I did not make a withdrawal request for $2500. They have not responded to any email I have sent since . I feel like I was scammed . Please help.
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Hi ThisGirl17 - welcome to ThePOGG.com!
Please read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.
Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.
Thanks,
ThePOGG