Captain Cook's - Gambling customer Service
Found for the Casino - The Casino Rewards group appear to have conducted appropriate checks on the player at the correct points on their journey.
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I raised complaint on resolver site October 2018, no reply received from Casino, sent copy via my email address to casino rewards site, they closed my accounts and have not dealt with my complaint. I had several accounts with them
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This was my complaint:
I have been a member of casino rewards for years having numerous accounts with you at different casinos. I developed a gambling addiction, think it should have been identified by yourselves and probably help me to realise this earlier. Think when I was depositing large sums over the years was not approached for intervention that would have saved some of my money and not made me go into financial ruin. I remember having a personal advisor at some time and he did contact me when I made large withdrawals that were reversed as I could not stop gambling and wanted to hit that life changing win that didn't happen. Think I did make some complaint about disappointing plays.
I have lost my home through gambling, and in multiple debt for years resulting in court action, still in extreme debt as I gambled so much and lost considerable amounts trying to recover the funds lost through play but no games seems to be lucky for me.
What I want: I now know I was suffering depression and used online casinos as an escape from my miserable life but it ended up making things worse for me as just another thing I was no good at.
I would like you to look back over the years of my deposits and losses including play. Could you have identified and helped me with this problem, do you think there was a duty of care for me as a player?
Is there any way I can recover from you at least some of the funds lost at casino rewards casinos
No one has contacted me the email was also sent to [email protected]
I would appreciate any assistance you can offer.
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