Captain Cooks - 4 month to get my winnings
Ruling
Found for the Casino - While we understand the player's frustration, the payment schedule is in line with the terms and conditions they agreed to.
Read our Captain Cooks Casino Review.
Player's Complaint
I won a total of 60k at captain cook i made many deposits no questions asked they asked for ID when won i sent in all fine then they tell me that i will get paid out at £4000 a week for 15 week. I do not agree with this as they had my deposits and i should get my winnings. I have emailed in and been on chat no help they stick to the rule is there anything i can do
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Hi philipyates78 - welcome to ThePOGG.com!
Unfortunately it's unlikely that we can do anything to help you in this circumstance. The Captain Cooks casino terms and conditions contain the following term:
You have agreed to the above term when you played with Captain Cooks. As such if you've won more than 5x your deposits across this group of casinos and your wins were not the result of a progressive jackpot you have agreed to be paid out at a rate of £4k/week.
Let us know if that's not the case.
Thanks,
ThePOGG