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Captain Cooks – Not paying out widthdraw

Ruling

Resolved - This player has become unresponsive and as such we assume that they've resolved their complaint against Captain Cooks without our intervention.

Read our Captain Cooks Casino Review.

Player's Complaint

I did a widthdraw for 1800.00 US I got an email requesting ID and sent this got 3 emails stating they got the id and everything was ok and should be getting my winnings soon the next day I went to logon and my account was locked and I was told to contact risk management and I did they got back to me with some BS about I'm not welcomed at the casino because of charge backs. I have only paid the bonus stuff they have sent me and have no idea what they are talking about as they send me promos to my home address, call my cell phone with promos and send me email. I even had to provide proof to get my password reset on March 3rd before I won the money. They pull up my account no issues. The issue is I withdrew money. They seem to do this when somebody wins a lot of money on a no deposit promo. I met all requirements. I have many captured screens to prove I did nothing wrong they just don't want to pay out.

Read the casino review

3 Responses

ThePOGG
Mar 08, 2017

Hi evantowle - welcome to ThePOGG.com!

Before going any further - have you ever issued a charge back for money you've deposited to an online casino? If so which casino?

Thanks,

ThePOGG

ThePOGG
Mar 16, 2017

Hi evantowle,

I need a response to the above questions before we can move this issue forward.

Thanks,

ThePOGG

ThePOGG
Mar 20, 2017

Hi evantowle,

If we haven't heard back from you by Friday the 24th of March I'll assume you no longer want our assistance with this issue.

Thanks,

ThePOGG

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The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

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