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Captain Cooks - Winnings getting taken away

Ruling

Resolved - This player has contacted us to let us know that they made an mistake and had registered two accounts with Captain Cook and don't wish to pursue this complaint.

Read our Captain Cooks Casino Review.

Player's Complaint

So ive being with casino rewards group for while mow . The other day i signed up to this casino and got the spin for maga molla pared 5 dollars and more as well did the play through and made sure that it was good . I decided to cash out . Gave all my information and they e mail me back everything looked good.them out of the blue i get a e-mail saying that my money is void and they will refund me my deposit. Because your bot alowed to have more then one member oer house hold and multiple emails. like what the hell is this . First off my on the casino rewards withdrawal FAQ it says nothing . Second i looked and there was only mine captain cooks casino in my casino rewards . Thirdly i try to delete some of yhe like zodiac and my old captain cook its waa gone and i havent seen it in my casino rewards . Forth if i knew about that very questionable rule of course i would have followed it . I look and i couldn't find it . Theys type of rules need tobe up front and centered . Not put some where its hard yo see .if you can help that would amazing .

Read the casino review

4 Responses

ThePOGG
August 27, 2018

Hi Paul2118 - welcome to ThePOGG.com!

I'm not sure I'm following the reason your payment has been denied. Can you forward the email you received to [email protected]?

Thanks,

ThePOGG

Paul2118
August 28, 2018

Hello i would like to withdrawal my complaint. As i being looking into. Things and i did find a old captain cook casino. So im in the wrong . I thougjt i deleted it but i i should of made sure . As well how seriousness of having multiple accounts

ThePOGG
August 28, 2018

Hi Paul2118,

Having read your email I'm still fuzzy as to what the problem is here. Are you saying that you've opened two different accounts with Captain Cooks casino using two different email addresses?

Thanks,

ThePOGG

ThePOGG
September 5, 2018

Hi Paul2118,

Thanks for letting us know - it is appreciated!

ThePOGG

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Agreement

Paul2118 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

August 27, 2018

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.